| 20040821 | 21/08/2004 | A challenging time, but our Co-op values give CFS a genuine competitive edge | Dave Bowman & Mervyn Pedelty | 8 | Northern Rock, smile internet banking, Co-operative Financial Services (CFS),  Co-op Bank, Co-operative Insurance Society (CIS) | 
              
          | 20041002 | 02/10/2004 | CIS appoints finance chief | Co-op News | 5 | Mervyn Pedelty, Britannic Group, Old Mutual Life Assurance, Co-operative Insurance Society (CIS), Bryan Portman | 
              
          | 20041106 | 06/11/2004 | Energy-efficient look for CIS tower | Co-op News | 4 | Mervyn Pedelty, Northwest Development Agency, Co-operative Insurance Society (CIS), CIS Tower , renewable electricity, solar panels | 
              
          | 20041120 | 20/11/2004 | CIS to close 106 district offices | Co-op News | 1 | Mervyn Pedelty, Co-operative Insurance Society (CIS) | 
              
          | 20041120 | 20/11/2004 | Co-op Bank and CIS sponsor The Bill | Co-op News | 6 | Co-op Bank, Co-operative Insurance Society (CIS), The Bill - ITV television | 
              
          | 20041127 | 27/11/2004 | POSTBAG: Appalling performance of investment funds | Philip Rapier | 11 | Co-operative Insurance Society (CIS), Financial performance | 
              
          | 20041204 | 04/12/2004 | CIS making the most of a difficult market | Simon Williams | 10 | Co-operative Insurance Society (CIS) | 
              
          | 20041218 | 18/12/2004 | CIS to close seven regional offices | Co-op News | 3 | Mervyn Pedelty, Co-operative Insurance Society (CIS), Insurance claims offices closure | 
              
          | 20050122 | 22/01/2005 | CIS's new call centre | Co-op News | 1 | call centres, Co-operative Insurance Society (CIS), Sheila MacDonald | 
              
          | 20050122 | 22/01/2005 | State of the art contact centre opened by CIS | Co-op News | 4 | Sheila MacDonald, Customer Contact Centre, Co-operative Insurance Society (CIS) |