| 20031101 | 01/11/2003 | Sheila’s job for life | Susan Press | 13 | CWS, Co-op Bank (consumer services), Mervyn Pedelty, Co-operative Financial Services, Sheila MacDonald | 
              
          | 20031213 | 13/12/2003 | Bank’s charity card | Co-op News | 6 | Sheila MacDonald, Christian Aid, Co-op Bank, affinity credit card | 
              
          | 20040221 | 21/02/2004 | Call centres committed to UK | Co-op News | 6 | Co-operative Financial Services (CFS), Sheila MacDonald, Co-op Bank, service centres | 
              
          | 20040717 | 17/07/2004 | CFS a winner four times over | Co-op News | 5 | Sheila MacDonald, Business in the Community, Co-operative Financial Services (CFS), Impact on Society Award | 
              
          | 20040918 | 18/09/2004 | smile scores with Which? readers | Co-op News | 2 | Sheila MacDonald, smile internet banking, Co-op Bank, Which? magazine | 
              
          | 20041030 | 30/10/2004 | bank offers safer savings | Co-op News | 2 | Co-op Bank, Sheila MacDonald, Balanced Savings Plan | 
              
          | 20050122 | 22/01/2005 | CIS's new call centre | Co-op News | 1 | call centres, Co-operative Insurance Society (CIS), Sheila MacDonald | 
              
          | 20050122 | 22/01/2005 | State of the art contact centre opened by CIS | Co-op News | 4 | Co-operative Insurance Society (CIS), Sheila MacDonald, Customer Contact Centre | 
              
          | 20051115 | 15/11/2005 | Bank invests in overseas development | Co-op News | 2 | Sheila MacDonald, micro-finance, Bill Clinton, Global Commercial Microfinance Consortium | 
              
          | 20060124 | 24/01/2006 | Bank's first lady retires | Co-op News | 11 | Co-op Bank, Sheila MacDonald |